All cancellations or changes to the booking must be received by us (before 8pm local NZ time) at least 48 hours prior to the start of your day of arrival. Cancellations or changes to the booking received inside the 48 hours will be charged to your credit card with the full amount for the booking. Cancellations outside the 48 hour period attract a cancellation fee of the first night only.
We will confirm the receipt of your cancellation or change of booking by return email. But, if we do not hear from you and you do not arrive, then we will charge your credit card with the full amount for your booking.
Please note: if you wish to amend your booking dates, the non-refundable deposit paid with this booking is not transferable to other dates.
Special booking deals: Both the the "stay 5, pay 4" and the "weekly rate" are non refundable and need to be paid for at the time of booking.
We have a minimum stay period over Christmas and your booking MUST include the three nights of 24, 25 and 26 December otherwise your booking is unable to be accepted.
We have a minimum stay period over New Year and your booking MUST include the three nights of 30 and 31 December and 1 January otherwise your booking will not be accepted.
Any cancellations must be received by email ONE WEEK PRIOR TO your arrival. Cancellations within one week and failure to arrive will be charged at 100% of your booking.
Because of an increasing number of false bookings we are now required to obtain payment for your first night prior to your arrival. So please be aware if your credit card is unable to be charged we have no other option than to cancel your booking. Our bank has informed us that a credit card will not authorise if it has an incorrect number or expiry, has insufficient funds, has been blocked or cancelled or is fraudulent.